FAQ | Emporium.eu/hr

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Frequently Asked Questions

GENERAL QUESTIONS

Do I need to register to make a purchase?
No, you do not need to register as you can always make a purchase as a guest. However, with registration your shopping experience is faster and easier due to the possibility of a quick checkout and overview of the history of orders, refunds and invoices.
How do I renew my password?
If you have forgotten your password, you can renew it by clicking on the Sign in/Registration icon in the top right corner of the website and then selecting Forgot your password? Next, enter the e-mail address you used when registering and click Send me my temporary password. You will use your temporary password to sign into your account. In the next step, you will be redirected to a form where you can change your temporary password into your new password. Your password must be at least 6 characters long and include 1 digit and 1 letter. If you have problems changing your password, check that the new password is at least 6 characters long and that it includes 1 digit and 1 letter. If you still cannot change your password, please contact our customer support by calling 0800 45 46 (from Monday to Friday, 8:00 - 16:00) or by using the contact form.
How do I make a purchase?
Please click here to learn how to make a purchase.
How do I know that the purchase was successful?
Your purchase was successful if you receive a confirmation e-mail after placing the order. If you do not receive the confirmation e-mail, please contact our customer support by calling 0800 45 46 (from Monday to Friday, 8:00 - 16:00) or by using the contact form.
How do I track the order?
You can keep track of the status of your order by clicking Orders in the section My account.
Will the received item look exactly the same as in the photo?
Yes, but note that due to different display settings, the colors shown may vary slightly from the colors of the item.
Can I cancel the order?
Yes, you can cancel the order but only if the goods have not yet left the warehouse. If you want to cancel your order, please contact our customer support as soon as possible by calling 0800 45 46 (from Monday to Friday, 08:00 - 16:00). However, we would like to remind you that due to the fast processing of orders and as we strive for delivery in the shortest possible time, there is a considerable possibility that the order has already left the warehouse.
Can I change the order?
No, you cannot change the order once you have placed it. You can just cancel it but only if the goods have not yet left the warehouse.
What should I do if I receive a damaged or wrong item or if an item is missing?
If you receive a damaged or wrong item, contact our customer support by calling 0800 45 46 (from Monday to Friday, 08:00 - 16:00) or by using the contact form. You can read more about returning items here. If you notice that an item is missing, first check the enclosed document. We may have sent your order in several packages and you will receive the missing item later. If the item is on the document but not in the package, contact our customer support by calling 0800 45 46 (from Monday to Friday, 08:00 - 16:00) or by using the contact form.
How do I subscribe to Emporium newsletter?
You can subscribe to Emporium newsletter at the bottom of the homepage. By doing so you will be regularly informed about all our campaigns, discounts, news and trends. You can unsubscribe from Emporium newsletter at any time by clicking Unsubscribe at the bottom of each of our newsletters.
Is my personal data confidential?
Yes, all the data you share with us is confidential within the company Magistrat International d. o. o. We use it to prepare and carry out the order and to answer your questions. You can read all the details in our Privacy Policy.
How do I get in touch with you?
You can tell us your questions, comments, suggestions and compliments:
- by calling: 0800 45 46 (from Monday to Friday, 8:00 - 16:00),
- by using the contact form,
- by e-mailing us at: pomoc@emporium.eu.

You can reach us by phone and e-mail from Monday to Friday, from 8:00 to 16:00.

Store Name and Address	Hours	Select Store
	Emporium Latinski trg 6 1000 Ljubljana Slovenia +386 (0)1 584 48 00	Mon - Sat: 10.00 - 21.00	Add to store list
	Galerija Emporium Prešernov trg 4b 1000 Ljubljana Slovenia +386 (0)1 308 42 10	Mon - Fri: 10.00 - 21.00 Sat: 10.00 - 20.00	Add to store list

EMPORIUM

0800 45 46 Mon-Fri: 8:00-16:00

Return form

Hello, if you want to return the items by GLS, please fill in the return form below.

Fill in the order number that includes the items you wish to return and the e-mail address in which you received information about your order.
Select the items, you wish to return. The return fee is 4 €.
Fill in the return address (the address where the GLS courier will pick up the return).
Confirm the return summary. GLS will send you an informative message with all the instructions on how to proceed with the return.
When we receive your return, we will check it in the shortest time possible and refund the purchase money in the same way the payment was made.

Please select the items you wish to return.

Select the items you wish to return.

BACK

The return form that you have just filled out is of purely informative nature. We will process your return when it comes back to our warehouse.

Fill in the address where you wish the GLS courier to pick up your return. Please also provide a telephone number on which you can be reached so that the courier can get in touch with you if necessary. All this information is mandatory.

Reference order number:

Please check if all the information you entered is correct.

ORDER NUMBER:

ITEMS YOU WISH TO RETURN:

ADDRESS WHERE YOUR RETURN WILL BE PICKED UP:

MOBILE NUMBER:

BACK

CONFIRM

You have successfully filled out the form for return. Soon GLS will get in touch with you about the return pickup. Please do not forget to enclose a filled out return form (you received it in the package) with your return so that we can check and process your return and reimburse you as soon as possible.

An error occurred while you were trying to submit the return. Please try again later. If error persists, get in touch with our customer service.

CONTINUE

Order can not be returned

You can return order in the shop where it was placed.

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Order can not be returned

	Emporium Latinski trg 6 Ljubljana, 1000 +386 (0)1 584 48 00	Mon - Sat: 10.00 - 21.00
	Galerija Emporium Prešernov trg 4b Ljubljana, 1000 +386 (0)1 308 42 10	Mon - Fri: 10.00 - 21.00 Sat: 10.00 - 20.00